Privacy Policy

When you purchase something from the Grant Park Music Festival website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

All transactions automatically result in an email receipt sent from Grant Park Music Festival to the email address you specify during your checkout. Any user who has made a purchase, donated to, or opted in to receive email or text message marketing from the Grant Park Music Festival website may be sent other emails about our organization.

When you provide us with personal information to complete a transaction, verify your credit card, or place an order, you imply consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason (e.g., marketing), we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at patronservices@gpmf.org or mailing us at:

Grant Park Music Festival
205 E. Randolph Street
Chicago, IL 60601

We may use and disclose your personal information as follows:

To provide customer support.

For billing. This includes sending you emails, invoices, receipts, and alerting you of a billing issue.

To meet legal requirements like complying with court orders and valid subpoenas.

To provide information to representatives and advisors, such as attorneys and accountants, to help us comply with legal, accounting, or security requirements.

To prosecute and defend a court, arbitration, or similar proceeding.

To communicate with you about your account for informational, not promotional, reasons.

To send you informational and promotional content that you may choose (or “opt in”) to receive.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Our ecommerce platform processes credit cards through Tessitura Network, Inc. and its North American processing partner, Element Payment Services, Inc. Any payment data submitted through our website is stored within Tessitura’s secure databases.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored as an encrypted “payment token” within Tessitura’s secure servers. Although no method of transmission over the Internet or electronic storage is 100% secure, Tessitura and Element Payment Services follows all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

Like most websites, grantparkmusicfestival.com uses cookies. Cookies allow a website or services to know if your computer or device has visited that website or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.

For ecommerce, the use of cookies is critical in order to retain and identify the browsing session of the user. Session cookies are the only method by which our website can request and submit user-specific data stored in our website’s databases during a browsing session.

As you browse grantparkmusicfestival.com, advertising cookies will be placed on your computer so that we can understand your interests. We may work with third party advertising partners to present you with relevant advertising on other sites based on your previous interaction with grantparkmusicfestival.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. If you wish to disable these cookies, the “help” portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of our website.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at:

patronservices@gpmf.org

or

Grant Park Music Festival
205 E. Randolph Street
Chicago, IL 60601